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Tech Questions

  • What devices are compatible with the SMITH App?

    iPhone

    iPhone 13 Pro Max

    iPhone 13 Pro

    iPhone 13 mini

    iPhone 13

    iPhone 12 Pro Max

    iPhone 12 Pro

    iPhone 12 mini

    iPhone 12

    iPhone 11 Pro Max

    iPhone 11 Pro

    iPhone 11

    iPhone XS Max

    iPhone XS

    iPhone XR

    iPhone X

     

    iPad

    iPad Pro 12.9-inch (4th generation)

    iPad Pro 12.9-inch (3rd generation)

    iPad Pro 11-inch (2nd generation)

    iPad Pro 11-inch

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  • How do I download the SMITH App?

    After completing your purchase, you will receive an email with a link to the Apple App Store to download the Smith App directly. Our App is also available in the App Store and can be found by searching “Smith Optics.”

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  • My code is not working, what do I do?

    Check to make sure your Email Address matches the one you used to place your order. Verify the App Code in your email. Pro Tip: If you go back to your App Code & Instructions email after downloading the app, your email address and code will autofill into the Smith App.

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  • How do I complete my face scan?

    1. After you download the Smith App, you will be prompted to enter your Email Address and App Code. (Note: Your email address must match what was used to complete your order.) Pro Tip: If you go back to your App Code & Instructions email after downloading the app, your email address and code will be autofilled into the Smith App.
    2. Make sure your face is clearly visible to the camera. Remove any headwear, face masks, and glasses. Pull your hair back to reveal your full forehead and ears. Make sure you have good lighting.
    3. Follow the on-screen prompts to complete your face scan.
    4. Review and submit!

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  • What should my completed scan look like?

    Your scan will look digital, with most of your hair removed. In reviewing your scan, if it looks overly blurry you may want to rescan. Make sure any hats, face masks, glasses and large earrings are removed before beginning your scan. Pulling your hair back to show your full forehead and sides of your face is also key to a clean scan.

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  • How do I know you received my face scan?

    You will receive a confirmation email. If there are any issues with your scan, we will reach out to you.

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  • What does Smith do with my face scan data?

    Smith Optics creates, stores, and utilizes your face scans for the sole purposes of generating and delivering the Smith Optics Imprint 3D program through our App. Once your face scan is captured, the Biometric Information is encrypted and stored by Smith Optics on our secure server storage system. Smith Optics will retain your face scan for no longer than two years from the date of collection.

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