Returns

We want you to be happy with your purchase from smithoptics.com. Should you need to return a product, we accept returns for full-price online orders from smithoptics.com within 30 days of the purchase date. Full price and sales items can be returned and will be refunded to the original form of payment. The product must be unused and in the original packaging. $6 return fee (US only) for the printable return shipping label will be subtracted from your refund. 

 

Orders placed through our Pro Program or other industry partners are not eligible for returns, exchanges, or credits. 

 

If you have any questions or concerns about your order, please reach out using our Contact Us page.

 

If you have a question or concern about the quality or accuracy of your prescription order, please reach out to our RX Department before beginning a return.

To make a return, you will need your order number (leaving off the -01), email address, and billing zip code to start the online return process. We charge a $6 return fee for the printable return shipping label. The cost of the return label will be subtracted from your refund.

At this time we do not offer return labels through our Canadian shipping partners. The cost of the return will be fronted by you. You are free to choose any courier service through which to ship your return. 

You can expect a purchase refund, minus the $6 return label fee, to your credit card within three to five business days after we receive your return. Refunds may take up to 30 days to be visible on your credit card statement.

To begin the return process, please log in to your account or lookup your order using our Return Portal.