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Warranty Information

  • Warranty Policy

    Updated on 11/18/2022

     

    Warranty Policy

    Smith Sport Optics Inc. (“Smith”) is committed to quality, and we have built our reputation on long-lasting, high-performing products.

     

    LIMITED LIFETIME WARRANTY:

     

    All Smith sunglasses and goggles (including custom goggles) are covered for the lifetime of the product to be free from manufacturer's defects under the terms and conditions of this policy.

     

    STANDARD LIMITED WARRANTY: 

    All Smith helmets are covered for the duration of three years from the date of purchase against any manufacturer’s defects under the terms and conditions of this policy.

    Smith prescription eyewear is warranted to the original purchaser for two years from the date of purchase against any manufacturing defects. The prescription product must have been purchased off of the SMITH Optics website. If you believe your prescription product is defective, and you have purchased from a local shop, please contact that shop to see your warranty options. We'll repair or replace, at our discretion, any pair of Smith Prescription Eyewear found to be defective, exclusive of damage caused by improper or unreasonable use.

     

    APPAREL AND ACCESSORIES:

    All Smith apparel and accessories are covered for the duration of one year from the date of purchase against any manufacturer’s defects under the terms and conditions of this policy, unless otherwise stated in any mandatory applicable law.

     

    Terms & Conditions of Warranty:

    Smith has sole discretion to determine what qualifies as a manufacturer's defect, and only authentic products purchased from an authorized Smith dealer or from the Smith website are covered by our limited lifetime warranty or standard limited warranty (as applicable). If a product is found defective by Smith, unless otherwise provided by the applicable law, Smith has sole discretion to determine whether to (i) replace (ii) repair (iii) provide a coupon*or (iv) provide a refund for the product**. If your warranty claim is approved, you will be responsible for the cost of shipping and taxes of the replacement product.

    *Any coupon provided by Smith for your approved warranty claim must be redeemed 90 days from the issuance. After the expiration of the 90 days term, the warranty claim and coupon will lapse. 

    ** Only applies to products purchased via www.smithoptics.com

    The warranty program does not include a product that is lost, stolen, dropped, sat on, stepped on, run over, shattered, chewed by your pet, or any other damage that is caused by misuse, abuse, or negligence; with specific reference to apparel, the warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.

    Please be advised that the Smith warranty is for authentic Smith products including authentic Smith lenses, frames, and parts without modification of any sort. Any alteration to lenses, frame parts, or nose pads voids all warranties.

    For in-store purchases, please contact your local Smith retailer. These partners can be found by using our FIND A STORE link in the top right-hand corner of your country site.

     

    How it Works

    Warranty activation: To start a warranty claim, which can only be done on our site, head over to the  Smith Warranty Claim Form. The warranty process normally takes 1–2 weeks. To help make the warranty process go smoothly, you'll need the following:

    1. Product name and model;
    2. A valid proof of purchase;
    3. The product SKU or UPC number. These identify the specific model, colorway, and size. They can be found on the original packaging or on the product page at  www.smithoptics.com
    4. Photos that clearly show the problem with your product. Check our  Warranty Claim Photos for examples.

    If your warranty claim is approved, you will be provided a warranty voucher good for use on one comparable product from the same category. You will be responsible for the cost of shipping and taxes of the replacement order.

    Purchases made with a warranty voucher are not eligible for return or exchange. Please consider your purchase carefully. Our team of product experts will happily provide answers to help guide your decision.

     

    Replacement Policy

    If your problem does not fall under our warranty policy, Smith may (at our discretion) be able to replace frames, lenses, and other parts for interchangeable models for a fee at our discretion. Scratched or otherwise abused lenses and fixed lenses are not eligible for replacement. For more information, submit a request using the Contact Us form. All fees for replacement depend on the model and parts required.

     

    Helmet Crash Replacement Policy

    Accidents happen, and you should not use a helmet that has been involved in a crash. Smith offers 30% off MSRP for crash replacement helmets.

    Minimum requirements to qualify for our crash replacement discount

    1. Damage must be from an activity related crash or impact.

    2. Crash replacement request is within two years of original purchase date with proof of purchase.

    3. You are able to present your crashed helmet and details of the incident that caused the damage.

    4. You are the original owner of the helmet.

    5. Cases of helmet abuse are not eligible for replacement.

    Helmet replacements are limited to 1 unit per year. Use the Contact Us form to initiate a helmet crash replacement.

     

    Limitations on Warranty and Damages

    EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS POLICY AND TO THE EXTENT PERMITTED BY THE APPLICABLE LAW, SMITH MAKES NO REPRESENTATIONS AND GRANT NO WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, BY STATUTE OR OTHERWISE, AND SMITH SPECIFICALLY DISCLAIMS ANY OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, OR EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR ANY WARRANTY AS TO THE VALIDITY OF ANY PATENTS OR THE NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES.

    To the extent permitted by the applicable law, any warranty not expressly regulated in this policy (including any implied warranty) shall be considered as excluded. In case of breach of any warranty on this product, the consumer is limited to damages of repair of the product, replacement with an identical or equivalent style, coupon redemption, or refund at the election of Smith. Unless otherwise provided by the applicable mandatory law, Smith is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product. 

     

    This warranty extends to residents of the United States and Canada only.

     

    For warranty claims in the UK, Italy, Austria, Germany, and France, please submit your inquiry here

    For warranty claims in Australia and New Zealand, please visit: Warranty Policy Page

     

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  • How do I submit a warranty claim?

     

    Warranty activation: To start a warranty claim, which can only be done on our site, head over to the Smith Warranty Claim Form. The warranty process normally takes 1-2 weeks. To help make the warranty process go smoothly, you'll need the following:

    1. Product name and model;
    2. A valid proof of purchase;
    3. The product SKU or UPC number. These identify the specific model, colorway, and size. They can be found on the original packaging or on the product page at  www.smithoptics.com
    4. Photos that clearly show the problem with your product. Check our  Warranty Claim Photos for examples.

    If your warranty claim is approved, you will be provided a warranty voucher good for use on one comparable product from the same category. You will be responsible for the cost of shipping and taxes of the replacement order.

    Purchases made with a warranty voucher are not eligible for return or exchange. Please consider your purchase carefully. Our team of product experts will happily provide answers to help guide your decision.

    Warranty claims for Australia and New Zealand; please email to our local aftersales department at AU.Customerservice@smithoptics.com

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  • What are product SKUs and UPC #s?

    The product SKU and UPC numbers are unique identifiers assigned to each product to represent the specific model, colorway, and size. These numbers are how Smith identifies each product and are important when filing and processing a warranty claim. 

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  • Warranty Claim Photos

    We strive to make the Warranty Claim process as simple as possible for you. To expedite this process, our customers fill out a Warranty Claim Form where you can attach photos of your broken/damaged/defective product.

    Below you will find examples of photos that our warranty claim team looks for when reviewing warranty claims.

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  • I bought my Smith prescription frames at my doctor's office. Are they covered under warranty?

    If you purchased your Smith prescription glasses through a vision center, you would need to address any warranty questions through the store where they were purchased. We only offer our warranty for products purchased directly through SmithOptics.com

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