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Frequently Asked Questions

Order Information

  • Can I change or cancel my order?

    Thanks for choosing Smith. As soon as your order is placed, our shipping team gets to work to ship your gear to you as quickly as possible. As a result, there isn't a delay that allows us time to change orders once they’re submitted.

    If there's an error in your order and you need to cancel it, head over to the Contact Us page and use the Ecom Order Changes option in the dropdown menu on the Submit a Request form. Be sure to include your order number (found in your order confirmation email), and use the Description box to let us know the details of your request.

    If we are unable to catch your cancellation request before your order ships, eligible orders can be returned within 30 days of the purchase date provided they are unused and in the original packaging. Please review our Returns policy for more information and to initiate a return.

    Pro Program orders are not eligible for return at this time. 

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  • Where is my order?

    We work hard to ship orders promptly. All orders ship from our Colorado warehouse. You can check on your order status by logging into your account. If you do not have an account, you can track an order with your order number, email address, and billing zip code on the Login page.

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  • What if the product I want is unavailable? 

    Product inventory may vary seasonally. If the product you want is not in stock, you can use the “Alert Me When in Stock” button on the product page. Just fill in your email address, and we'll send you a note when the product becomes available.

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  • How do I redeem a discount code?

    You can redeem discount, warranty and promotional codes on your shopping cart page.
    In the cart, click the gray “APPLY PROMO CODE” box under your order total, and enter your code.
    Be sure to hit “Apply” before continuing to checkout!

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  • How do I contact customer service?

    If you need to contact us about an order, warranty issue, Pro Program question, or other reason, please use the Contact Us page and submit your request. 

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  • What is Smith's return policy?

    We want you to be happy with your Smith purchase. We accept product returns for full price online orders within 30 days of the purchase date provided products are unused and in the original packaging. Pro Program orders are not eligible for return at this time.

    If you have a question or concern about the quality or accuracy of your prescription order, please reach out using our Contact Us page before beginning a return. You can use the Standard Customer Request option from the dropdown menu on the Submit a Request Form.

    If you're ready to initiate a return or need more information, locate your account with your order number, email address, and billing zip code on the Login page

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Shipping

  • Shipping Information

    Our Distribution Center works hard to process and ship orders in 1-2 business days for in-stock merchandise. Sometimes during busier times of the year, it could take longer, please refer to the in-cart site messaging for any potential shipping delays.

     

    Standard Shipping

    3 - 5 business days

    Expedited Shipping 

    2 - 3 business days*

    APO/FPO Shipping USPS

    5 - 10 business days*

    *Shipping to Alaska & Hawaii may take longer.

     

    Smith Optics RX

    Smith prescription eyewear orders will ship separately within 3-5 business days.

     

    I/O MAG Imprint 3D

    You will receive an email with instructions after purchase to complete your order. Once we receive your face scan, printing, assembly and shipping turnaround time is approximately 14 business days. 

     

    Holiday Shipping Cutoffs 

    • Ground Shipping: December 14th
    • 2-Day Shipping: December 20th

     

    We are happy to offer free standard shipping in the continental US for full price orders of $50 or more. We are unable to provide free shipping to Pro Program member orders at this time. Please refer to the cart for the exact shipping costs per shipping method. Returns are currently extended through 1/23 for all orders placed after 11/19.


    You can track the progress of your order by either signing into your Account or using our Order Tracker.

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  • When will my Smith Rx order ship?

    Once you've placed your order, it normally takes 3-5 business days to prepare a prescription order for shipping. If you ordered other gear withy your prescription glasses, those items will ship first.

    You can track the progress of your order by either signing into your Account or using our Order Tracker.

    Once your order ships, we'll send you an email with tracking details. You will get separate shipping confirmations for gear shipping from our Colorado warehouse and Rx product shipping from our Utah lab. You can also keep tabs on your order’s progress through the “Track My Order” link in your confirmation email. 

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Returns

  • Return Policy

    We want you to be happy with your purchase from smithoptics.com. If you have any questions or concerns about your order, please reach out using our Contact Us page.

     

    Should you need to return a product, we accept returns for full-price online orders from smithoptics.com within 30 days of the purchase date. The product must be unused and in the original packaging. Returns are currently extended through 1/23 for all orders placed after 11/19.

     

    If you have a question or concern about the quality or accuracy of your prescription order, please reach out to our RX Department before beginning a return.

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  • How to Make a Return

    To make a return, you will need your order number, email address, and billing zip code to start the online return process. We charge a $5 return fee for the printable return shipping label. The cost of the return label will be subtracted from your refund.

    At this time we do not offer return labels through our Canadian shipping partners. The cost of the return will be fronted by you. You are free to choose any courier service through which to ship your return. 

    You can expect a purchase refund, minus the $5 return label fee, to your credit card within three to five business days after we receive your return. Refunds may take up to 30 days to be visible on your credit card statement.

    To begin the return process, please log in to your account or lookup your order using our Return Portal.

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Warranty Information

  • Warranty Policy

    Smith is committed to quality, and we’ve built our reputation on long-lasting, high-performing products. All Smith sunglasses, goggles, and helmets are covered for the lifetime of the product to be free from manufacturer's defects, and we will replace defective product at no charge (taxes and shipping not included).

    Smith has sole discretion to determine what qualifies as a manufacturer's defect, and only products purchased from an authorized Smith dealer are covered by our lifetime warranty. If your warranty claim is approved, you will be responsible for the cost of shipping and taxes of the replacement product.

    Apparel and accessories, including hats and bags, are not covered under the lifetime warranty policy.

    For warranties outside of the US & Canada, please contact your local Smith retailer. These partners can be found by using our FIND A STORE link in the top right hand corner of your country site.

    How it Works
    The warranty process normally takes 1-2 weeks. To start a warranty claim, head over to the Smith Warranty Claim Form. To help make the warranty process go smoothly, you'll need the following:

    1. Product name and model
    2. The product SKU or UPC number. These identify the specific model, colorway, and size. They can be found on the original packaging or on the product page at smithoptics.com.
    3. Photos that clearly show the problem with your product. Check out Warranty Claim Photos for examples.

    If your warranty claim is approved, you will be responsible for the cost of shipping replacement product to you.

    Replacement Policy
    If your problem does not fall under our warranty policy, Smith may (at our discretion) be able to replace frames, lenses, and other parts for interchangeable models for a fee at our discretion. Scratched or otherwise abused lenses and fixed lenses are not eligible for replacement. For more information, submit a request using the Contact Us form. All fees for replacement depend on the model and parts required.

    Helmet Crash Replacement Policy
    Accidents happen, and you should not use a helmet that has been involved in a crash. Smith offers 30% off MSRP for crash replacement helmets.

    Minimum requirements to qualify for our crash replacement discount
    1. Damage must be from an activity related crash or impact.
    2. Crash replacement request is within two years of original purchase date with proof of purchase.
    3. You are able to present your crashed helmet and details of the incident that caused the damage.
    4. You are the original owner of the helmet
    5. Cases of helmet abuse are not be eligible for replacement.

    Helmet replacements are limited to 1 unit per year. Use the Contact Us form to initiate a helmet crash replacement.

    Scope and Duration of the Smith Warranty
    The Smith warranty program lasts for the lifetime of your Smith product and covers all parts of your Smith product as related to manufacturing defects or failure. The warranty program does not include a product that is lost, stolen, dropped, sat on, stepped on, run over, shattered, chewed by your pet, or any other damage that is caused by misuse, abuse, or negligence.

    Rx - Smith Prescription Eyewear are warranted to the original purchaser for two years from the date of purchase against any manufacturing defects. Nose pads and temples are free as long as the parts are available. We'll repair or replace, at our discretion, any pair of Smith Prescription Eyewear found to be defective exclusive of damage caused by improper or unreasonable use.

    Please be advised that the Smith warranty is for authentic Smith Optics products including authentic Smith lenses, frames, and parts without modification of any sort. Any alteration to lenses, frame parts, or nose pads voids all warranties.

    Limitation on Damages
    For breach of any written or implied warranty on this product, the consumer is limited to damages of repair of the product or replacement with an identical or equivalent style, at the election of Smith Optics. Smith Optics is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product. Note: Some states do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

    This warranty extends to residents of the United States only.

    Warranty claims for Australia and New Zealand;  please email to our local aftersales department at AU.Customerservice@smithoptics.com

     

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  • How do I submit a warranty claim?

    Smith is committed to quality, and we've built our reputation on long-lasting, high-performing products. All Smith sunglasses, goggles, and helmets are covered for the lifetime of the product to be free from manufacturer's defects, and we will replace defective product at no charge (taxes and shipping not included).

    Smith has sole discretion to determine what qualifies as a manufacturer's defect, and only products purchased from an authorized dealer are covered by our lifetime warranty. If your warranty claim is approved, you will be responsible for the cost of shipping the product to you. Apparel and accessories, including hats and bags, are not covered under the lifetime warranty policy.

    The warranty process normally takes 1-2 weeks. To start a warranty claim, please visit the Online Warranty Claim Form for full details on the process.

     

    Warranty claims for Australia and New Zealand;  please email to our local aftersales department at AU.Customerservice@smithoptics.com

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  • What are product SKUs and UPC #s?

    The product SKU and UPC numbers are unique identifiers assigned to each product to represent the specific model, colorway, and size. These numbers are how Smith identifies each product and are important when filing and processing a warranty claim. 

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  • Warranty Claim Photos

    We strive to make the Warranty Claim process as simple as possible for you. To expedite this process, our customers fill out a Warranty Claim Form where you can attach photos of your broken/damaged/defective product.

    Below you will find examples of photos that our warranty claim team looks for when reviewing warranty claims.

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  • I bought my Smith prescription frames at my doctor's office. Are they covered under warranty?

    If you purchased your Smith prescription glasses through a vision center, you would need to address any warranty questions through the store where they were purchased. We only offer our warranty for products purchased directly through SmithOptics.com

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Product Information

  • What's the Smith story?

    Smith was born in 1965 when Bob Smith developed the first sealed thermal lens and breathable vent foam goggles. Read more about about Smith's history or the history of eyewear in the Smith blog on eyewear history.

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  • Can I purchase prescription eyewear?

    Yes, our Smith Rx program is now live on smithoptics.com. Check our our Rx FAQ for more details.

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  • Can I put lenses from another company or brand in Smith eyewear?

    Smith goggles and sunglasses are designed for use with authentic Smith lenses. Using non-Smith branded lenses will void the warranty of any Smith product.

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  • What is Polarization? 

    Polarized lenses are like noise-canceling headphones for your eyes. They filter out glare from horizontal surfaces like snow, water, and asphalt to increase depth perception, visual acuity, and reduce eye fatigue. Read more about Smith Polarized lenses.

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  • What is ChromaPop™?

    ChromaPop™ is a proprietary Smith lens technology that enhances color, contrast, detail, and clarity in all light conditions. It helps reduce eye fatigue for athletes, outdoor enthusiast of all levels, and anyone struggling with eye strain or looking for increased contrast. Read more about Smith ChromaPop Lens technology.

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  • How do I attach the integrated sunglass leash?

    The integrated sunglass leash comes with all Guide's Choice and Highwater sunglasses. It is also compatible with the Challis, Colson, Captain's Choice, Transfer, and Transfer XL models.

    To install your leash, you need to remove the current temple pads. Push on the pads and pull out. Keep original temple pads for future use. Start at the outside of the temple arm, line up the pad in the same direction as the opening. Slide the leash pad into the tip of the temple first, then push the remaining pad into place. You can also take a look at the video tutorial available here.

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Smith Prescription

  • How do I order prescription glasses from Smith?

    To order Smith prescription glasses, you will need your current lens prescription including your PD measurement (pupillary distance).

    Then, ordering is easy. Just choose your frame, select your lens options, and select "Add your prescription." Enter your prescription details in the Rx Wizard, then add to cart and checkout.

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  • Tips for understanding and reading your prescription.

    Trying to read a lens prescription can be confusing and you need to get the formula right so we can make the best pair of glasses for you. On your script you will have a sphere (to indicate the strength of the lens you need), a cylinder (which indicates the lens power needed to correct astigmatism), and an  axis (which indicates where to place the lens correction for astigmatism), among a few other details.

     

    Single Vision

    The most common prescription format is in the way of a grid with clearly printed fields for OD, OS, SPH, CYL, etc.; values are usually entered with computer, but may be handwritten by doctor.

    Sphere (SPH) and Cylinder (CYL) always have a (+) or (-) sign.

    On any prescription, PD can be written in different ways: e.g., 62 (Single PD), 33/31 (Dual PD), or 62/60 (Distance PD/Near PD).

     

    Progressive

    For multi-focal glasses, as well as reading and computer glasses, your Rx will include an ADD or NV value. This number always has a (+) sign.

    The type of Rx glasses may be noted on a prescription, such as DV [Distance Vision/nearsightedness] and NV [Near Vision/reading].

     

    What if I have PLANO/PL under SPH?

    If there is "Plano" or "PL" in the SPH section of your prescription, it means no nearsighted or farsighted correction is needed. Enter 0 for your value wizard.

     

    What if I have SPHERE/SPH/S/DS under CYL?

    If there is "DS" or "Sph" or "Spherical" in the Cylinder space it indicates no correction is needed. Enter 0 for your value in the wizard.

     

    What if I have 2 ADD values?

    If you have two ADD values in your prescription (i.e.- ADD +2.00 and ADD +2.25 PAL), the ADD value with PAL (i.e.- 2.25) should be entered into the wizard ADD section.

     

    Check out the following glossary for even more details on what the numbers in your eyeglasses prescription mean:

     

    1. OD (Oculus Dexter), OS (Oculus Sinister)
    OD and OS are key to reading any eyeglasses prescription, regardless of the correction type. Sometimes appearing as O.D. and O.S., they are Latin abbreviations for right eye (OD) and left eye (OS). Some doctors may use OU to reference both eyes. And sometimes you will see RE and LE for right eye and left eye respectively.

     

    2. SPH (Sphere)
    Measured in diopters, the SPH number refers to the lens power necessary for each eye. A minus (-) is used to correct nearsightedness. A plus (+) sign next to the number refers to farsightedness correction.

     

    3. CYL (Cylinder)
    CYL is the lens power (also called diopter) used to correct astigmatism. If you have no astigmatism or very slight one, this column will be blank. As with Sphere, a minus indicates lens power for nearsighted astigmatism, a plus indicates farsighted astigmatism.

     

    4. Ax (Axis)
    Like CYL, Ax only applies to astigmatism prescriptions. The Ax number refers to angle degrees (1 to 180). If your prescription includes Cylinder lens power, it must include Axis as well.

     

    5. ADD
    Only used for multifocal (progressive/bifocal) lenses, ADD refers to the added magnifying power applied to the bottom of the lens in multifocal lenses. PAL is used in some cases by doctors when the addition for progressive lenses is different compared to bifocals.

     

    6. Prism
    Prism is used to correct double vision or vision displacement. The Prism value refers to the number of
    diopters applied to compensate for image alignment issues. We are not able to accommodate eyeglasses prescriptions that need Prism.

     

    7. PD (Pupillary Distance)
    Pupillary distance measures the distance between your pupils. If it's not included in your prescription, you can easily measure it yourself. It's important to measure from the center of one pupil to the center of the other. PD is measured in mm and can be one number like 64 or two numbers like 31/33. The first number in a twonumber PD is the Right or OD. Getting the two-number PD is always the best choice when creating custom made eyewear as it centers each Rx in front of each eye, versus the less accurate method of dividing the single number by two.

    1. Stand 8-12 inches away from a mirror.
    2. Hold a ruler against your brow or cheekbones.
    3. Close your right eye and align the ruler end with the
      center of your left pupil.
    4. Look straight ahead, close your left eye, and open your right eye. Note the measurement to the center of your right pupil.

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  • How to measure your pupillary distance (PD).

    Pupillary distance measures the distance between your pupils. If it's not included in your prescription, you can visit AccuPD a free tool that measures your PD.

    If you prefer, you can also measure your PD yourself following the steps below with a ruler and mirror. It's important to measure from the center of one pupil to the center of the other.
    1. Stand 8-12 inches away from a mirror.
    2. Hold a ruler against your brow or cheekbones.
    3. Close your right eye and align the ruler end with the center of your left pupil.
    4. Look straight ahead, close your left eye, and open your right eye. Note the measurement to the center of your right pupil.

    PD is measured in mm and can be one number like 64 or two numbers like 31/33. The first number in a twonumber PD is the Right or OD. Getting the two-number PD is always the best choice when creating custom made eyewear as it centers each Rx in front of each eye, versus the less accurate method of dividing the single number by two.

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  • How long does it take to receive my Smith Rx order?

    Once you've placed your order, it normally takes 3-5 business days to prepare a prescription order for shipping. We offer Free 2-Day Shipping on most prescription eyeglass orders.

    You can track the progress of your order by either signing into your Account or using our Order Tracker.

    Once your order ships, we'll send you an email with tracking details. You can also keep tabs on your order’s progress through the “Track My Order” link in your confirmation email. 

     

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  • Can I email or fax my prescription later?

    No. All Smith prescription orders must include a valid prescription submitted with the order using the Smith Rx online wizard.

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  • What if I need to change or cancel my Smith Rx order?

    Thanks for choosing Smith. As soon as your order is placed, our lab gets to work and starts making your glasses. As a result, there isn't a delay that allows us time to change orders once they’re submitted.

    Please review our Returns policy for more information.

     

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I/O MAG Imprint 3D

  • How does this fit differently than a standard I/O MAG goggle?

    In a traditional goggle, 12-15mm of face foam does most of the work establishing fit by adjusting between the frame and the contours of your face. With I/O MAG Imprint 3D, the frame itself is tailored to your face. This in combination with a much thinner foam, acts to reduce pressure points, as well as light and air leaks, while allowing for lower strap tension.

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  • What is included with my I/O MAG Imprint 3D goggle?

    • Your custom printed I/O MAG Imprint 3D Goggle 
    • Two lenses: Bright light and low light ChromaPop™ performance tints
    • Microfiber goggle bag with replacement lens sleeve
    • Smith x gogglesoc lens protector
    • Goggle hard case

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  • I wear an I/O MAG XL goggle, will the I/O MAG Imprint 3D work for me?

    If you have a generally larger face the I/O MAG Imprint 3D may not be an optimal lens size for you. If you are happy with the overall size of a standard I/O MAG goggle, then the I/O MAG Imprint 3D could potentially fit even better.

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  • I wear a Low Bridge Fit goggle, will the I/O MAG Imprint 3D work for me?

    I/O MAG Imprint 3D is a great option for Low Bridge goggle wearers and potentially offers an even better fit than our standard I/O MAG. (Note: If you have a generally larger or generally smaller face, we recommend trying on an I/O MAG goggle to confirm sizing.)

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  • I wear an I/O MAG S goggle, will the I/O MAG Imprint 3D work for me?

    If you have a generally smaller face the I/O MAG Imprint 3D may not be an optimal lens size for you. If you are happy with the overall size of a standard I/O MAG goggle, then the I/O MAG Imprint 3D could potentially fit even better.

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  • Will the I/O MAG Imprint 3D fit children?

    If the standard I/O MAG fits your child, the I/O MAG Imprint 3D Imprint could potentially fit better.

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Pro Program

  • Pro Program Information

    Who is eligible for the Smith Pro Program?

    Our pro program is designed for outdoor industry professionals including guides and instructors, employees of outdoor gear companies, Smith retailer employees, athletes, first responders, and active military personnel. The program is always under review, and qualification is dependent on full-time employment within the listed industries and professions.

    Membership in our pro program is not guaranteed, regardless of past affiliations with Smith or other connections. We require that you upload proof of your qualifications, including valid guide licenses, membership cards, proof of employment, or similar. Pro program status is valid for one year, and requires annual recertification through a new application.

     

    CANADA PRO PROGRAM IS CURRENTLY ON HOLD. UPDATES WILL BE POSTED ONCE AVAILABLE.

     

    How to Apply
    1. Create a Smith customer account. THIS MUST BE DONE BEFORE YOU SUBMIT YOUR APPLICATION
    2. Submit your pro request via our Contact Us form. Be sure to choose Pro Application from the dropdown menu.

    Do you offer military discounts?

    Smith is proud to extend pro program eligibility to active duty military personnel. Just follow the same steps listed above to create a customer account and then submit your pro application.

    Shipping Fees:

    Pro orders are subject to a flat shipping fee (currently $8) on all orders and are not eligible for shipping promotions listed on the regular site. Keep reading to view all Pro Program rules.

    Pro Program Rules
    1. Pro purchase is for personal use only. You may not purchase product for friends, family, or co-workers. Smith reserves the right to revoke membership at any time if it appears that a member is abusing pro program benefits
    2. Pro purchase is limited to a total value of $1200 MSRP per year. Violation of this limit will result in removal from the program.
    3. Be discreet about your pro discount. Do not share, discuss, or advertise your pro affiliation.
    4. If people ask about your Smith products, please refer interested customers to local shops and SmithOptics.com.
    5. Products purchased from Smith using your pro program benefits are not eligible for returns, exchanges, or credit at this time.
    6. Pro program pricing, up to 60% off full price, appears next to the MSRP for eligible products  (not all products are eligible). 

    7. Unless otherwise stated, pro orders are not eligible for free shipping offers.
    8. Pro account information is not be shared. Pro orders must be for personal use only. Violation of this will result in removal from the program.
    9. Subscription to Smith Pro emails is a requirement of membership.
    10. Specific products may be excluded from discount, and the pro discount may vary based on product and category.

    • IMPORTANT: Membership in the Smith Optics Pro Program is for personal use only, and Smith reserves the right to revoke membership at any time if it appears that a member is abusing their program benefits. (i.e. Purchasing products for others)

     

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  • What are the Pro Program rules?

    Pro Program Rules

    • Your Pro account is to purchase gear for your personal use only.
    • Your Pro discount is limited to a total value of $1200 MSRP per year. Violation of this limit will result in removal from the program. 
    • Be discreet about your Pro discount.
      • Refer interested customers to local shops.
    • Products purchased from Smith Optics using your Pro Program benefits are not eligible for returns, exchanges, or credit.
    • Pro pricing will be next to full price for eligible products.
    • Unless otherwise stated, Pro orders are not eligible for free shipping.
    • Account information cannot be shared, as orders are for personal use only.
    • Subscription to Smith Optics Pro emails is a requirement of membership.
    • Specific products may be excluded from discount, and the discount % may vary based on product category. 

    IMPORTANT: Membership in the Smith Optics Pro Program is for personal use only, and Smith reserves the right to revoke membership at any time if it appears that a member is abusing their program benefits.

    Before applying to the program please Create an Account.

    THIS MUST BE DONE BEFORE YOU SUBMIT YOUR APPLICATION

    Click here to apply.

    If you have questions or concerns, please contact Customer Service.

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Legal

  • Terms & Conditions of Sale

    INTRODUCTION

    Welcome to www.smithoptics.com, the online store of Smith Optics, Inc., which is a part of Safilo group. (“Smith”, “we”, “us” or our”). 

     The following terms and conditions and any other terms and conditions, agreements or policies available in Smith website or incorporated by reference, including without limitation, the Privacy Policy, (collectively the “Terms”) govern your access to and use of this website, including any content, functionality and services offered on or through this website (collectively, the “Site”).     

    Please read the Terms carefully before you start to use the Site. By accessing or using the Site, you accept and agree to be bound and abide by these Terms.

    This Site is offered and available to users who are 18 years of age or older and reside in the United States or any of its territories or possessions and Canada.  By using this Site, you represent and warrant that you meet all the foregoing eligibility requirements. If you do not meet all these requirements, you must not access or use the Site.

    ARBITRATION NOTICE: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 15 BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND SMITH WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION. THAT MEANS THAT THERE WILL BE LESS DISCOVERY AND LESS APPELLATE REVIEW THAN IN COURT AND THAT AN ARBITRATOR, NOT A JUDGE OR JURY, WILL DECIDE ANY DISPUTE. YOU WAIVE YOUR RIGHT TO BRING AN ACTION IN COURT BEFORE A JUDGE OR JURY. YOU ALSO WAIVE YOUR RIGHT TO BRING PROCEEDINGS, OR PARTICIPATE IN, A CLASS, CONSOLIDATED, OR REPRESENTATIVE, ACTION OR ARBITRATION; AND WAIVE YOUR RIGHT TO A JURY TRIAL.

     

    1.     CHANGES 

    Smith reserves the right at any time and from time to time to change the present Terms and to modify or discontinue temporarily or permanently, the Site (or any part thereof). This also includes modifying or completely ceasing specific offers and services with a cost obligation.  Any changes to the Terms will be in effect as of the “Last Updated Date” referenced on the Site. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you. Your continued use of the Site after the “Last Updated Date” will constitute your acceptance and agreement to such changes. No modification to these Terms by any party other than Smith shall be valid or enforceable against Smith unless expressly agreed to by Smith in a writing signed by a duly authorized officer of Smith. 

     

    2.     PRIVACY     

    Please refer to the Smith’s Privacy Policy for the collection, processing and use of personal data collected from you in connection with your use of the Site. Please read our Privacy Policy linked to here. 

     

    3.     CONTENT 

    The text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material provided by Smith on or through the Site, as well as the selection, assembly, and arrangement thereof, are referred to collectively as the "Content".

    The Content may contain errors, omissions, or typographical errors or may be out of date. Smith may change, delete, or update any Content at any time and without prior notice. The Content is provided for informational purposes only and is not binding on Smith in any way except to the extent it is specifically indicated to be so. Unless otherwise noted, all Content is protected by copyrights, trademarks, service marks, and other proprietary rights that are owned by Smith or by third parties that have licensed their use to Smith. You may view and use the Content only for your personal information and for shopping and ordering on or through the Site, and for no other purpose, and you shall retain intact all copyright and other proprietary notices. Except as provided in the foregoing, Smith does not grant to you or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the Content on or transmitted through the Site, including without limitation by transferring, downloading, or otherwise copying any Content onto any disk drive or other storage medium. Any use of the Content, except as specifically permitted in these Terms or as otherwise expressly permitted in the Content or in a writing signed by Smith, is strictly prohibited.

    NOTICE AND PROCEDURE FOR MAKING CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT

    If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have otherwise been violated, please provide our copyright representative with the written information specified below:

    • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.
    • A description of the copyrighted work that you claim has been infringed upon.
    • A description of where the material that you claim is infringing is located on the Smith Site.
    • Your address, telephone number, and e-mail address.
    • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
    • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. 

    Please contact us for our copyright representative for notice of claims of copyright infringement.

     

    4.     TRADEMARK

    Smith and its affiliates retain all rights regarding its trademarks, service marks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Smith and its affiliates and are protected by U.S. and international laws and treaties. All other trademarks not owned by Smith or its affiliates that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Smith.

     

    5.     YOUR ACCOUNT

    To access to some resources of the Site, such as promotions and discounts, you may be asked to register an account  or other information on voluntary basis. You agree that all information you provide to register with this Site or otherwise, including but not limited to through the use of any interactive features on the Site, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

    You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.

     

    6.     USER BEHAVIOR

    You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

    • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
    • To send, knowingly receive, upload, download, use or re-use any content over the Site or make it available which is libelous, defamatory, obscene, harmful or pornographic, or promotes violence, or violates privacy, infringes commercial protected rights or offer goods or services or solicits financial funds.
    • To impersonate or attempt to impersonate Smith, a Smith employee, another user or any other person or entity.
    • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm Smith or users of the Site or expose them to liability.

    Additionally, you agree not to:

    • Use the Site in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Site, including their ability to engage in real time activities through the Site.
    • Use any robot, spider or other automatic device, process or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
    • Use any manual process to monitor or copy any of the material on the Site or for any other unauthorized purpose without our prior written consent.
    • Use any device, software or routine that interferes with the proper working of the Site.
    • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
    • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer or database connected to the Site.
    • Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
    • Otherwise attempt to interfere with the proper workings of the Site.

     

    7.     SUBMISSIONS 

    Except as otherwise expressly provided herein or in the Privacy Policy, all notices, proposals, ideas, feedback, comments, links, complaints and other contents which you provide to Smith through the Site in any manner (collectively, “Submissions”), is and will be considered non-confidential and non-proprietary. By providing any Submission to Smith , you grant us, our service providers, and each of their and our respective affiliates, licensees, successors, and assigns, a non-exclusive, perpetual, irrevocable, transferable, royalty-free right and license to use any Submission for any purpose, including without limitation, reproduction, modification, disclosure, transmission, publication, broadcast, and posting, and for advertising, publicity, or promotional purposes in any media without further permission, consent, payment, or other consideration, unless prohibited by law. 

     

    Smith has the right, but not the obligation to review, consider, respond or implement your Submission, or to return to you all or part of any Submission for any reason. You understand and acknowledge that you are responsible for any Submission you provide, and you, not Smith, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any Submission provided by you or any other user of the Website.

    8.     LINKS 

    The Site may from time to time contain links to other websites maintained by affiliates of Smith ('Affiliated Sites'). These Affiliated Sites are not operated by Smith, the operator of this Site, but by its affiliates. Please carefully read the terms and conditions of use and other policies of such Affiliated Sites. These Terms and Conditions do not apply to any Affiliated Sites. Please also carefully read the Cookies Policy and Privacy Policy

    In some circumstances, the Site will contain links to other websites and resources provided by third parties, including Smith vendors, ('Third Party Sites'). Smith or its affiliates do not operate, control, endorse or guarantee the contents of any Third-Party Sites. You agree that Smith and its affiliates are not responsible for the availability, content, security, policies, or practices of any Third-Party Site, including without limitation privacy policies and practices.  Links to Third Party Sites are provided for your convenience only, and you access them at your own risk.

    To the extent any Content is provided by third parties, Smith includes it for informational purposes only. Pursuant to Section 230 of the Federal Communications Decency Act, providers of interactive computer services are not considered or treated as publishers or speakers of information that is provided by other information content providers.

     

    9.     PURCHASE OF PRODUCTS

    Private use only.  By submitting your order, you represent that you are purchasing for private household use only. We do not authorize any sale of our products outside the U.S. or any commercial resale. Prior to Smith’s acceptance of an order, verification of information and approval of the order may be required. Your receipt of an order confirmation does not constitute Smith’s acceptance of an order. Smith reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Smith, for any reason. Smith reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification. 

    Product information and availability. Without limiting the generality of the disclaimers and limitations set forth in these Terms, given the unique nature of our products we cannot assume any liability or responsibility for any inaccuracies or errors, or for any loss or damage caused by or arising from your reliance on information obtained from or through this Site and we may change information at any time. We determine product availability upon receipt and automatic acknowledgement of orders.  Descriptions of, or references to, products or service offered by the Site do not imply endorsement of that product or service or constitute warranty by Smith. 

    Price, payment, taxes. By submitting your order via the Site, you agree to pay the purchase price for the items you selected plus shipping and handling costs, and applicable sales tax, if any. Depending on the tax laws in your state, you may be required to pay use tax on purchases for which we do not collect sales tax.  In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Smith shall have the right to refuse or cancel orders placed for the product or service listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Smith shall promptly issue a credit to your credit card account in the amount of the incorrect price.  

    Delivery. We will deliver the products you purchased to a common carrier at our warehouse for shipment to the destination in the continental United States, including Alaska and Hawaii, other details regarding shipping and delivery are described in our Shipping Policy. We deliver the products only to Canada when purchased from the Canadian website.

    You receive title and you bear all risks of loss and damage to the products from the time we deliver the products to the carrier at our warehouse.   

    Cancellations, returns. Please refer to the Return & Cancellation policy section on this website for further details.

     

    10.   DISCLAIMER  

    YOUR USE OF THIS SITE IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE CONTENT AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE ARE PROVIDED "AS IS" AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER SMITH, ITS SUPPLIERS, NOR ANY OF THEIR RESPECTIVE AFFILIATES MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE.  WITHOUT LIMITING THE FOREGOING, NEITHER SMITH NOR ANYONE ASSOCIATED WITH SMITH REPRESENTS OR WARRANTS THAT THE SITE, ITS CONTENT, OR ANY SERVICES OR PRODUCTS OBTAINED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.   THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES ARE ENFORCEABLE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

    ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS SITE ARE SUBJECT ONLY TO THE APPLICABLE WARRANTIES IN THIS SITE .. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS SITE.  THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES ARE ENFORCEABLE TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW.

     

    11.   LIMITATION OF LIABILITY

    TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT, SHALL SMITH, OR ANY OF ITS AFFILIATES, AND ITS AND THEIR OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, REPRESENTATIVES OR LICENSORS OR SUCCESSORS OR ASSIGNEES OF EACH BE LIABLE HEREUNDER, UNDER ANY THEORY OF LIABILITY WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE AND STRICT LIABILITY) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OR FOR LOSS OF PROFITS, REVENUE, DATA OR PROGRAMMING, WHETHER IN AN ACTION IN CONTRACT, TORT, PRODUCT LIABILITY, STATUTORY OR OTHERWISE (EVEN IF SMITH  HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF (A) YOUR USE OF THE SITE, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OR DAMAGE CAUSED BY ANY RELIANCE ON, OR ANY DELAYS, INACCURACIES, ERRORS OR OMISSIONS IN, ANY INFORMATION ACCESSED ON OR THROUGH THE SITE, (B) ANY TRANSACTION ENTERED INTO THROUGH OR FROM THE SITE, (C) YOUR INABILITY TO USE THE SITE FOR WHATEVER REASON, INCLUDING, BUT NOT LIMITED TO, COMMUNICATIONS FAILURE OR ANY OTHER FAILURE WITH TRANSMISSION OR DELIVERY OF ANY INFORMATION ACCESSED ON OR THOUGH THE SITE, (D) THE DELETION, CORRECTION, DESTRUCTION, DAMAGE, LOSS OR FAILURE TO STORE ANY INFORMATION, (E) THE USE OF ANY PRODUCTS OR SERVICES OBTAINED ON OR THROUGH THE SITE, (F) UNAUTHORIZED ACCESS TO THE SITE AND UNAUTHORIZED ALTERATION TO TRANSMISSIONS OR DATA, (G) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE, OR (H) ANY OTHER MATTER RELATING TO THE SITE.  

    THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

    TO THE FULLEST EXTENT PROVIDED BY LAW, OUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING THE SITE SHALL BE THAT (A) YOU LEAVE THE SITE, AND (B) ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND CANCELLATION POLICIES.

     

    12.   INDEMNIFICATION

    To the extent permitted by law, you agree to indemnify, defend and hold Smith, Smith’s vendors, and its and their affiliates and related entities and their respective directors, officers, employees and agents harmless from and against any liability, loss, claim, expense, damage, and cost, including reasonable attorneys' fees, arising from or related to your access to or use of this Site.   The foregoing indemnification obligation shall survive termination of these Terms and the operation of the Site or any product or service provided to you arising out of or relating to your use of the Site.

     

    13.   TERMINATION

    These Terms are effective until terminated by Smith. Smith may terminate these Terms and some or all of the Site or any feature or portion thereof, without notice and at any time in connection with all or part of the Site.

     

    14.   DISPUTES

    Any dispute or claim relating in any way to your access and use of this Site, or to any products or services sold or distributed through this Site will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

    For all disputes whether pursued in small claims court or arbitration, you must first give us an opportunity to resolve your claim by sending a written description of your claim to Smith Optics Customer Service and to the Legal Department at 300 Lighting Way Suite 400 Secaucus, NJ  07094. We each agree to negotiate your claim in good faith. If we are unable to resolve the claim within 60 days after we receive this claim description, you may pursue your claim in arbitration (or in small claims court, if applicable). We each agree that if you fail to timely pay amounts due, we may assign your account for collection, and the collection agency may pursue through any lawful means, including in small claims court, claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by law.

    Either you or we may start arbitration proceedings. You must send a letter requesting arbitration and describing your claim to our registered agent, Smith Optics Legal Department 300 Lighting Way Suite 400 Secaucus, NJ  07094. The arbitration will be conducted by a neutral arbitrator mutually agreeable to both of us. If we cannot agree on the selection of an arbitrator within 30 days of the date that the request for arbitration was received by Corporation Service Company, the Dispute will be arbitrated by JAMS arbitration services. Unless we agree to use a different set of rules, the arbitrator will use the applicable JAMS arbitration rules. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-JAMS.   

    Upon filing of the arbitration request, we will pay all filing, administration, and arbitrator fees for the arbitration proceeding. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys' fees. Payment of all filing, administration and arbitrator fees will be governed by the JAMS rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, we will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location

    WE EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. WE EACH WAIVE THE RIGHT TO PROSECUTE OR PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR OTHER REPRESENTATIVE ACTION. WE EACH MAY SEEK RELIEF ONLY ON BEHALF OF OURSELVES AND ONLY TO THE EXTENT NECESSARY TO REMEDY OUR INDIVIDUAL CLAIMS. THIS CLASS ACTION WAIVER IS A MATERIAL AND ESSENTIAL PART OF AND CANNOT BE SEVERED FROM THIS ARBITRATION PROVISION. THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION ARE NOT ESSENTIAL PARTS OF THIS ARBITRATION PROVISION AND CAN BE SEVERED FROM IT BY A COURT OF COMPETENT JURISDICTION. IF A CLAIM

    OR ACTION PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.  

     

    15.   GOVERNING LAW 

    Access to or use of the Site shall not be construed as Smith's purposeful availment of the privilege or benefits of doing business in any state or legal jurisdiction other than the State of New York. These Terms, and any claim or action arising out of or relating to these Terms, shall be governed by and construed in accordance with the Federal Arbitration Act, applicable federal law, and the laws of the State of New York without regard to conflicts of law provisions. If any claim or action proceeds in court rather than through arbitration, sole and exclusive jurisdiction for any such claim or action shall be in the state courts of the State of New York for the County of New York and the federal courts for the U.S. District Court for the Southern District of New York.

     

    MISCELLANEOUS

    These Terms constitute the entire, full and complete agreement between yourself and Smith with respect to the subject matter hereof and supersede all previous written or oral agreements between the parties with respect to such subject matter. You agree that Smith shall not be liable to you or any third party for any modification, suspension or discontinuance of the Site.  Each section, paragraph, part, term, and/or provision of these Terms shall be considered severable; and if, for any reason, any provision herein is determined to be invalid and contrary to, or in conflict with, any existing or future law or regulation by a court or agency having valid jurisdiction, such provision shall not impair the operation, or have any other effect upon, other provisions of these Terms as may remain otherwise intelligible, and the latter shall continue to be given full force and effect to bind you and Smith; and said invalid provisions shall be deemed not to be part of these Terms.  No waiver by Smith of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.  The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Smith. 

    We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

     

    CONTACTING US

    Please feel free to contact us with any comments, questions, complaints or suggestions you may have regarding our products or the Site.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • Accessibility

    Smith is committed to maintaining an accessible website by ensuring conformance to the Web Content Accessibility Guidelines (WCAG) 2.0 A. The website currently has achieved substantial conformance to the Web Content Accessibility Guidelines (WCAG) 2.0 level A standards. Our most recent web accessibility audit for this website was August 2020.

    Website Feedback

    We welcome feedback on the accessibility of this website. Please contact us at 888-206-2995 (on a mobile phone, use this link: 888-206-2995) with any feedback.

    View article

  • Conformity Certificates

    At Smith Optics, we strive to provide the safest helmets, goggles, and sunglasses in the industry. As part of that process, Smith Optics has dedicated this page as a regulatory resource for its customers.

    The following references are provided:

    1. Declarations of Conformance as required by the Regulation (EU) 2016/425; and
    2. VLT transmission curves for Smith's snow goggle collection as required by European Standard EN 174, "Personal Eye Protection – Ski Goggles for Downhill Skiing".

    Please contact our Compliance Department if you have specific questions regarding a particular model or style.

     

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  • Cookie Policy

    Please click here to view the Cookie Policy on our website. 

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  • Privacy Notice for California Residents

    Consumers residing in California have some additional rights with respect to their personal information under the California Consumer Privacy Act or (“CCPA”).  If you are a California resident, this section applies to you and supplements the main privacy policy.

    Categories of Personal Information Collected

    In the preceding 12 months, we have collected the following categories of personal information:

    • Identifiers, such as name, date of birth, email address, shipping and billing address, gender, and prescription lenses.
    • Commercial information, such as order history with Smith (eg. items purchased, purchase dates, shipping dates, etc.).

    For more details about the data points we collect, please see the main privacy policy.

    Business or Commercial Purpose for Collecting Information

    We collect personal information for the following business and commercial purposes: enabling purchases, subscriptions to newsletters. Smith does not sell your personal information to third parties.

    Categories of Sources of Personal Information

    We collect personal information (a) directly from you when you make purchases from us, interact with our Customer Service Department, sign up for an account with us or subscribe to our newsletters, (b) automatically when you make purchases from us or sign-in to our site. Please see our main privacy policy for more details.

    Sale of Personal Information

    For the purposes of the CCPA, “selling” information broadly means scenarios where we have shared personal information with partners in exchange for valuable consideration.  Smith does not share or sell your Information with any third parties. In any case, Smith gives you the opportunity to confirm your will to opt out of these “sales” for the case Smith will evaluate this in the future. To “opt out” please click the “Do Not Sell My Personal Information” link at the bottom of the website page.

    Your California Consumer Rights

    California consumers have the right to request access to the specific pieces of personal information we have collected about them in the last 12 months. You may make this request up to two times in a 12-month period.  You may also request additional details about our information practices, including the categories of personal information we have collected about you, the categories of sources of such collection, the business or commercial purpose for collecting personal information, the categories of third parties with whom we share and sell your personal information (Smith does not share/sell your personal information but you have the right to ask a confirmation on this), the categories of personal information we have disclosed and sold about you in the preceding 12 months (Smith share/sell your personal information but you have the right to ask a confirmation on this), and the categories of third parties to whom we sold personal information in the preceding 12 months (Smith share/sell your personal information but you have the right to ask a confirmation on this). If you are a California consumer, you also have the right to request deletion of your personal information (subject to certain exceptions), to opt out of sales of personal information and to receive equal service and price and not be discriminated against even if you exercise any of your CCPA rights. 

     
    Please note that any CCPA rights requests made before January 1, 2020 will be treated as if made on January 1, 2020.


    California consumers may make a rights request by calling customer service at [888-206-2995] or by sending an email to privacypolicy@smithoptics.com.  Your request must include sufficient information that allows us to reasonably verify you are the person about whom we collected personal information, which may include your email address, name and account id (which is required only if you already have an account with us).  If you have an account with us, you can find your account id on your main account page after you log in.  To opt-out of the “sale” of your information as described above, please click the “Do Not Sell My Personal Information” link at the bottom of this page. We will not discriminate against you if you choose to exercise your rights under the CCPA.

     

    Do Not Sell My Personal Information form.

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  • Privacy Policy

    We have added a new section for California residents.

    We respect the privacy of the visitors to the SmithOptics.com website, our Imprint 3D products mobile app (“App”), and the websites connected with it (“Websites”). We take great care to protect your information. This privacy policy tells you what information we collect and how we may use it as well as the steps we take to ensure that it is protected.

    What kind of information do we collect?

    There are cases where Smith Optics may ask you for personal information, such as your name, address, date of birth, gender, email address, prescription lenses (upon your consent), face scan (upon your consent) that will obtain your facial geometry which is considered as “Biometric Information” and etc. We do this for instance when you participate in our custom program for custom made products, register for contests/promotions, respond to communication such as e-mail, order glasses with specific medical lenses and for services that require registration or subscription. If you would like to be on our mailing list, we will ask you to actively opt-in. We might also collect personal information from you about a third party, for instance if the Websites allows you to send an email referring someone to our site or an active promotion, in which case we need to know the name and e-mail address of the recipient. That information will only be used for the specific purpose (delivering the email) and Smith Optics will not further contact the third party unless the third party contacts us.

    • We may use 'cookies' to gather information about your visits to our Websites to enhance your experience. You can find more information on how we use cookies in the section 'Use of Cookies'.
    • When you visit our Websites, we may collect so called 'click stream' data (server address, domain name etc.). This information can be combined with information you have provided to us (for instance by registering), which will enable us to analyze and better customize your visits.
    • Face Scan information: When you choose to participate in our Smith custom made products program through download of our App, you will be requested (upon your consent) to perform a face scan in order to receive services and products of our Imprint 3D products program. The photos and videos recorded by the App to obtain your Biometric Information will not be disclosed or disseminate to a third party and will be kept private unless requested otherwise.

    Use of visitors' information

    All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide products and services to you and, for example:

    • Smith Optics creates, stores, and utilizes your face scans for the sole purposes of generating and delivering the Smith Optics Imprint 3D program through our App. Once your face scan is captured, the Biometric Information is encrypted and stored by Smith Optics on our secure server storage system. Smith Optics will retain your face scan for no longer than two years from the date of collection.
    • To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest). You may be contacted by phone or email.
    • To send you information/materials via e-mail or SMS-messages about products, offers and news we think could interest you. This information may relate to products, offers and news of Smith Optics and/or its licensees or carefully selected commercial partners. We only send you this if you have opted-in to receive Smith Optics e-mails and/or SMS messages. In case you do not want to receive any e-mails and/or SMS messages from us anymore, or if you want to modify your personal data or want your personal data to be deleted from our database, we refer you to the 'Opt-out, delete or modify personal information' section below
    • To analyze visits to the Websites and learn about the interests of our visitors in aggregate and also on personal level to better understand your interest and need, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.
    • To produce your order of prescription lenses in Smith Laboratory and to deliver the products to you.

    Who manages visitors' information

    The global and local Websites of Smith Optics and the information collected, are managed and controlled by Smith Optics. The servers that make the global and local Websites of Smith Optics available are located in the USA. If you are located outside the USA, please note that the information you provide will be transferred to the USA and by submitting the information you authorize this transfer. Smith Optics has entered into an agreement with a hosting company in the USA to provide sufficient safeguards for the protection of your data. Personal information will be handled in accordance with current data protection legislation and this Privacy Policy.

    Protection of visitors' information

    In order to protect the information, you provide to us by visiting our Websites, we have implemented various security measures. Your personal information is contained behind secured networks and is only accessible by a limited number of people, who have special access rights and are required to keep the information confidential.

    Please keep in mind though that whenever you give out personal information online there is a risk that third parties may intercept and use that information. While Smith Optics strives to protect its user's personal information and privacy, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.

    Children's privacy

    When a child tries to submit his/her registration he/she will be asked to submit the same kind of information as indicated in the above section 'Information we collect from visitors'. Furthermore, the information provided by the child and gathered (for instance through the use of cookies) during his/her visit may be used as indicated in the said above section.

    Disclosing personal information to third parties

    Except as described in this policy, we do not sell, trade or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection law. Your data may be transferred to web site hosting partners and other parties who assist us in designing and operating the Websites, executing services (for instance prize fulfillment) or help us analyze collected data. These parties will only use your data for the purpose of carrying out the work as indicated and will be required to keep the information confidential. We will also release personal data without consent if such is required by law, for security purposes, or to prevent imminent harm.

    Links to third parties

    For your convenience and to improve the usage of the Websites we insert links to third parties, for which this privacy policy does not apply. These links take you outside our service and off the Smith Optics site and are beyond our control. This includes links from partners that may use Smith Optics logos as part of a co-branding agreement or sell Smith Optics products. The sites you can link to have their own separate privacy policy and although we seek to protect the integrity of our site, Smith Optics is not responsible and cannot be held liable for the content and activities of these sites. Your visit/access to these sites is therefore entirely at your own risk. Please note that these other sites may send their own cookies to users, collect data or solicit personal information.

    Use of cookies

    A cookie is a small string of information that the Websites that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the Websites and that information helps us to understand your preferences and improve your Websites experience. Cookies are also used to remember for instance your username and password. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (like Internet Explorer). There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the Websites you visit and it's possible then that you do not have access to some of the features on the Websites.

    Smith Optics Imprint 3D Mobile App:

    If you choose to participate in our Smith custom made products program, upon purchase on our website and through download of our Smith mobile application (“App”), you will be asked, upon your consent, to perform and upload a face scan to receive custom made products. Smith will obtain facial geometry also considered as “Biometric Information” through your uploaded face scan to build your requested custom fit goggles. Prior to submitting the face scan, you must consent to allow Smith to obtain your Biometric information and store and utilize the information for the sole purpose of generating and delivering your requested custom-made products. Smith’s App utilizes software to capture the contours of your face, create a custom goggle model to your face shape, and then 3D prints a custom goggle to the contours of your captured face scan. In order to protect your Biometric Information and comply with various laws governing Biometric Information, Smith has implemented the following specific policies:

    • Smith Optics creates, stores, and utilizes your face scan for the sole purpose of generating and delivering the Smith Optics Imprint 3D products which you have ordered.
    • You must first consent to our Privacy Policy outlining our collection, storage and use of your face scan (there is no disclosure of your face scan, only a disclosure of your Imprint 3D goggle model, generated internally based off your face scan) before you are able to upload your face scan to our Imprint 3D database
    • There is no disclosure of your face scan. Our systems generate a custom goggle model based on your submitted face scan. The generated custom goggle model is what is disclosed to create your Smith Imprint 3D products.

    o   Smith Optics will not sell, lease, trade or otherwise profit from your face scan.

    o   Smith Optics will not disclose or disseminate your face scan, or your custom goggle model, for purposes other than to provide Smith Imprint 3D products.

    • Once captured, face scans are encrypted and stored by Smith Optics on our secure server storage system. Service providers are contractually required to store biometric information, such as your face scan, using appropriate security measures.
    •  Smith Optics will retain your face scan for no longer than two (2) years from the date of collection and thereafter will permanently destroy your face scan from our systems.

    Opt-out, delete or modify personal information

    You may cancel your registration at any time, opt-out of receiving any e-mails from Smith Optics, or any other data we have (including face scan and Biometric Information). Additionally, you can choose to have all your personal information deleted from our database. If you want to opt-out, delete or modify your personal information, please visit the registration page. We encourage you promptly to update your personal information if it changes.

    Changes to the policy

    We may from time to time need to amend this policy, due to changes in regulations and to keep up with new developments and possibilities on the Internet. We therefore reserve the right at our discretion to make these changes and ask you to check this page periodically, as you are bound by these changes when visiting our Websites.

    How you can contact us

    If you have any questions or comments relating to our Websites and/or the privacy policy, please contact us or write to us: Smith Optics, Inc. PO Box 160464 Clearfield, UT 84016.

    Your consent

    By using the Smith Optics Websites, you signify that you agree to the terms of this Privacy Policy. If you do not agree with the terms of our Privacy Policy, please do not provide us with personal information and leave this Websites. Please refer to consent for our Imprint 3D products app before submitting your face scan.

    Online policy

    The Privacy Policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond Smith Optics's control, and is not to be applied in any manner contrary to applicable law or governmental regulation. This online privacy policy only applies to information collected through our Websites and not to information collected offline.

     

     

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