I'm having trouble placing my Smith Rx order online. What should I do? If you're having trouble placing your order, reach out via our Customer Support page. Have more questions? Submit A Request Related articles Tips for understanding and reading your prescription. How long does it take to receive my Smith Prescription order? How to measure your pupillary distance (PD). How do I order prescription glasses from Smith? What type of eyeglass and sunglass lenses do you offer?