To make a return, you will need your order number (leaving off the -01), email address, and billing zip code to start the online return process. We charge a $10 return fee for the printable return shipping label. The cost of the return label will be subtracted from your refund.
At this time we do not offer return labels through our Canadian shipping partners. The cost of the return will be fronted by you. You are free to choose any courier service through which to ship your return.
You can expect a purchase refund, minus the $10 return label fee, to your credit card within three to five business days after we receive your return. Refunds may take up to 30 days to be visible on your credit card statement.
To begin the return process, please log in to your account or lookup your order using our Return Portal.