We want you to be happy with your Smith purchase. We accept product returns for full price online orders within 30 days of the purchase date provided products are unused and in the original packaging. Pro Program orders are not eligible for return at this time.
If you have a question or concern about the quality or accuracy of your prescription order, please reach out using our Contact Us page before beginning a return. You can use the Standard Customer Request option from the dropdown menu on the Submit a Request Form.
If you're ready to initiate a return or need more information, locate your account with your order number, email address, and billing zip code on the Login page
Extended Returns Information: For the 2023 holiday season, items purchased between November 10th and December 24th, 2023 can be returned until January 31, 2024.