Can I change or cancel my order?
Thanks for choosing Smith. As soon as your order is placed, our shipping team gets to work to ship your gear to you as quickly as possible. As a result, there isn't a delay that allows us time to change orders once they’re submitted.
If there's an error in your order and you need to cancel it, head over to the Contact Us page and use the Ecom Order Changes option in the dropdown menu on the Submit a Request form. Be sure to include your order number (found in your order confirmation email), and use the Description box to let us know the details of your request.
If we are unable to catch your cancellation request before your order ships, eligible orders can be returned within 30 days of the purchase date provided they are unused and in the original packaging. Please review our Returns policy for more information and to initiate a return.
Pro Program orders are not eligible for return at this time.
What is Smith's return policy?
We want you to be happy with your Smith purchase. We accept product returns for full price online orders within 30 days of the purchase date provided products are unused and in the original packaging. Pro Program orders are not eligible for return at this time.
Custom prescription (Rx) products do not qualify for return or exchange, but if you have a question or concern about the quality or accuracy of your prescription order, please reach out using our Contact Us page. You can use the Standard Customer Request option from the dropdown menu on the Submit a Request Form.
If you're ready to initiate a return or need more information, locate your account with your order number, email address, and billing zip code on the Login page
Where is my order?
We work hard to ship orders promptly. All orders ship from our Colorado warehouse. You can check on your order status by logging into your account. If you do not have an account, you can track an order with your order number, email address, and billing zip code on the Login page
How do I contact customer service?
If you need to contact us about an order, warranty issue, Pro Program question, or other reason, please use the Contact Us page and submit your request.
Can I purchase prescription eyewear?
At this time, we are not accepting prescription eyewear orders. Please stay tuned, though, as we hope to offer prescription lens options through the website in the near future.
Can I put lenses from another company or brand in Smith eyewear?
Smith goggles and sunglasses are designed for use with authentic Smith lenses. Using non-Smith branded lenses will void the warranty of any Smith product.
How do I attach the integrated sunglass leash?
The integrated sunglass leash comes with all Guide's Choice and Highwater sunglasses. It is also compatible with the Challis, Colson, Captain's Choice, Transfer, and Transfer XL models.
To install your leash, you need to remove the current temple pads. Push on the pads and pull out. Keep original temple pads for future use. Start at the outside of the temple arm, line up the pad in the same direction as the opening. Slide the leash pad into the tip of the temple first, then push the remaining pad into place. You can also take a look at the video tutorial available here.
How do I change the lenses on my goggles?
The first step to changing your Smith goggle lens is knowing which goggles you have: I/O Mag, I/O, Skyline, or a Squad / full-frame model.
For Smith I/O Mag Goggles, watch the Smith I/O Mag Goggles lens change video or follow the instructions below.
Smith I/O Mag lens removal: Lens removal works from either side of the lens.
1. Locate the latch behind the strap outrigger.
2. Find the tabs on the end of the lens.
3. Push the latch down towards the frame.
4. Pull and remove the lens.
Smith I/O Mag lens installation: Lens installation works from either side of the lens.
1. Locate the tabs on the back of the lens.
2. Guide the lens tab into the end of the goggle frame
3. Apply light pressure, and snap the lens into place
For Smith I/O Goggles, watch the Smith I/O Goggles lens change video or follow the instructions below.
Smith I/O lens removal:
1. Unlock the brow levers by flipping them up and away from the lens.
2. Pull the top of the frame up and away from the lens.
3. Rotate the lens forward to clear the outriggers on each side of the frame.
4. Pull to remove lens from nose of the frame.
Smith I/O lens installation:
1. Pinch the nose of the frame together.
2. Center the lens into the nose groove.
3. Insert the dovetails at each side of the lens.
4. Guide the lens into the frame and behind each of the outriggers.
5. Reinsert the lens into top of the frame, and lock the brow levers into place over the lens.
For Smith Skyline Goggles, watch the Smith Skyline Goggles lens change video or follow the instructions below.
Smith Skyline lens removal:
1. Put one hand on the nose of the frame and one hand under the top of the frame
2. Apply pressure, and release the lens at the top.
2. Pull to remove lens from the rest of the frame.
Smith Skyline lens installation:
1. Align taps at nose of lens with grooves in frame.
2. Apply pressure at the nose until you hear lens click into place.
3. Align lens ring tabs with side of frame.
4. Locate the three tabs on the top of the lens frame, align with lens, and apply pressure until frame clicks into place.
For Smith Squad and full-frame goggles, follow the instructions below.
Smith Squad and full-frame goggle lens removal:
1. Start by carefully separating the frame from the lens at the brow.
2. Work around the perimeter of the frame to continue separating lens until free.
Smith Squad and full-frame goggle lens installation:
1. Pinch the nose of the frame together.
2. Center the lens into the nose groove.
3. Push the lens fully into place at the nose.
4. Guide the lens into place along the cheeks and into the sides.
5. Finish by pressing the top of frame firmly into place across the brow of the lens.
How do I choose the right lens for the light condition?
There is no single right or wrong choice when choosing which lens to use in your Smith sunglasses or goggles.
Choosing the right lens for the conditions is a combination of personal preference and light conditions. ChromaPop™ technology lets you select your tint based on Visible Light Transmission (VLT) while maximizing definition, natural color and clarity regardless of which tint you use.
How do I find out more about your lens technologies?
Our lens technologies set the standard for action sports and lifestyle wear. Get the full lowdown on all of our tech in our Smith Lens Guide
How do I learn more about Smith bike helmet technologies?
Please reference our Bike Helmet tech page here.
How do I learn more about Smith goggle technologies?
Please reference our Goggle tech page here.
How do I learn more about Smith sunglass technologies?
Please reference our Sunglass tech page here.
How do I learn more about Smith snow helmet technologies?
Please reference our Snow Helmet tech page here.
How do I submit a warranty claim?
To start your warranty claim, please visit our Online Warranty Claim Form.
How long does it take for my warranty claim to process?
To start your warranty claim, please visit our Online Warranty Claim Form. At this time, the warranty evaluation process takes 1 - 2 weeks.
Is my product covered under your warranty policy?
If you experience a manufacturing defect, Smith Optics warrants your sunglasses, goggles, and helmets for the lifetime of the product. Smith Optics has sole discretion to determine what qualifies as a manufacturer's defect. Apparel and accessories, including hats and bags, are not covered under the lifetime warranty policy. Smith Optics will only authorize the warranty claim for products purchased from an authorized dealer. To start your warranty claim, please visit our Online Warranty Claim Form. At this time, the warranty evaluation process takes 1 - 2 weeks.
What are product SKUs and UPC #s?
The product SKU & UPC numbers are unique identifiers assigned to each product which represents the specific model, colorway & size. This is how Smith identifies each product, and can be useful when you are filing a warranty claim.
What if the product I want is unavailable?
Please use the “Notify Me When Back in Stock” functionality on our PDPs, and if the product you are interested in comes back in stock, we will send you an email reminder.
What is Polarization?
Polarization is like noise-canceling headphones for your eyes. Glare off of horizontal surfaces like snow, water, and asphalt, decreases depth perception, reduces visual acuity, and causes eye fatigue. We precisely align the polarized visual layer inside our lenses to filter out 99.9% of this 'visual static' for a finely tuned view of the action.
What is Chromapop?
Through our proprietary ChromaPop polarized lens technology, we help you see detail and color beyond standard capabilities. ChromaPop filters two specific wavelengths of light that cause color confusion. By doing this, the lens delivers higher definition, more natural color, and unmatched clarity to allow you to see more detail.
What is Evolve frame material?
Evolve frames are composed of a bio-based material compound containing a minimum of 55% castor oil. Our Evolve material maintains the performance and durability of a 100% nylon frame. Why castor oil? Because of the material stability and because it does not affect the global food chain.
How do I redeem a discount code?
You may redeem discount/promotional codes on your shopping cart page. In the cart, please find the gray box reading “APPLY A PROMO CODE.” Clicking or tapping this box will display a field where you may enter your valid code. Be sure to hit “Apply” before continuing to checkout!