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Warranty Information

  • Warranty Policy

    We’ve built our reputation on quality, performance products, and we stand behind it. If you experience a manufacturing defect, Smith Optics warrants your sunglasses, goggles, and helmets for the lifetime of the product, and we will repair or replace the product at no charge. 

    Smith Optics has sole discretion to determine what qualifies as a manufacturer's defect. Apparel and accessories, including hats and bags, are not covered under the lifetime warranty policy. Smith Optics will only authorize the warranty claim for products purchased from an authorized dealer. If your warranty claim is approved, you will be responsible for the cost of shipping the product to you.  Please direct questions about the verification of authorized dealers to Customer Service.

    To start your warranty claim, please visit our Online Warranty Claim Form. At this time, the warranty evaluation process takes 1 - 2 weeks. 


    Scope and Duration of the Warranty: 

    This warranty program lasts for two years after your purchase of the Smith product. This warranty program covers all parts of your Smith product and applies to all types of manufacturing defects or failure. The warranty program does not include a product that is lost, stolen, dropped, shattered, sat on, chewed by your pet, or any other damage that is caused by the consumer.

    • Please be advised that this warranty is for Authentic Smith Optics Eyewear and must be sold with authentic Smith lenses, frames, and parts and not modified in any manner. Any alterations of lenses, frame parts, or nose pads void all warranties.
    • Please contact Customer Service with any questions. 


    Limitation on Damages: 

    For breach of any written or implied warranty on this product, the consumer is limited to replacement with an identical or equivalent style, at the election of Smith Optics. Smith Optics is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product. Note: some States do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from State to State. This warranty extends to residents of the United States only. 


    If you have questions or concerns, please contact Customer Service. 



    At this time, Smith is unable to accept orders for prescription eyewear via our website.  


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  • Warranty Claim Photos

    We strive to make the Warranty Claim process as simple as possible for you. To expedite this process, our customers fill out a Warranty Claim Form where you can attach photos of your broken/damaged/defective product.

    Below you will find examples of photos that our warranty claim team looks for when reviewing warranty claims.


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