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Warranty Information

  • Warranty Policy

    We’ve built our reputation on quality, performance products, and we stand behind it. If you experience a manufacturing defect, Smith Optics warrants your sunglasses, goggles, and helmets for the lifetime of the product, and we will repair or replace the product at no charge. 

    Smith Optics has sole discretion to determine what qualifies as a manufacturer's defect. Apparel and accessories, including hats and bags, are not covered under the lifetime warranty policy. Smith Optics will only authorize the warranty claim for products purchased from an authorized dealer. If your warranty claim is approved, you will be responsible for the cost of shipping the product to you.  Please direct questions about the verification of authorized dealers to Customer Service.

    To start your warranty claim, please visit our Online Warranty Claim Form. At this time, the warranty evaluation process takes 3 - 4 weeks. For Prescription (Rx) warranties, please call 1.888.206.2995 to start the process.


    Repair / Replacement Policy: 

    For a fee, Smith Optics (at our discretion) will replace frames, lenses, and other parts for interchangeable models as required and available. Smith Optics may replace defective interchangeable lenses, but scratched or otherwise abused lenses are ineligible. Fixed lens eyewear is ineligible for lens replacement. Smith Optics cannot repair scratched lenses. For more information, please contact Customer Service. All fees for repair or replacement depend on the model and damage to the product.


    Bike or Winter Helmet crash replacement policy: 

    Within two years after the original date of purchase, Smith Optics will replace helmets damaged in a crash at a discount of 30% off the MSRP. Helmet replacements are limited to 1 unit per year. This policy is only applicable to original owners of the product and requires a proof of purchase receipt. 


    Scope and Duration of the Warranty: 

    This warranty program lasts for the lifetime of your Smith product. This warranty program covers all parts of your Smith product and applies to all types of manufacturing defects or failure. The warranty program does not include a product that is lost, stolen, dropped, shattered, sat on, chewed by your pet, or any other damage that is caused by the consumer.

    • Rx - Smith Complete Prescription Eyewear are warranted to the original purchaser for two years from the date of purchase against any manufacturing defect. Nose pads and temples are free as long as the parts are available. We'll repair or replace at our option, any pair of Smith Prescription Eyewear found to be defective exclusive of damage caused by improper or unreasonable use.
    • Please be advised that this warranty is for Authentic Smith Optics Eyewear and must be sold with authentic Smith lenses, frames, and parts and not modified in any manner. Any alterations of lenses, frame parts, or nose pads void all warranties.
    • Please contact Customer Service with any questions. 


    Limitation on Damages: 

    For breach of any written or implied warranty on this product, the consumer is limited to damages of repair of the product or replacement with an identical or equivalent style, at the election of Smith Optics. Smith Optics is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product. Note: some States do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from State to State. This warranty extends to residents of the United States only.

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  • Warranty Claim Photos

    We strive to make the Warranty Claim process as simple as possible for you. To expedite this process, our customers fill out a Warranty Claim Form where you can attach photos of your broken/damaged/defective product.

    Below you will find examples of photos that our warranty claim team looks for when reviewing warranty claims.


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