How do I contact customer service?
Please contact us here. Or initiate a chat with the chat widget in the lower right corner.
Where is my order?
Can I change or cancel my order?
Orders are dispatched quickly in our system. Once you place the order we will be unable to make changes or cancel the order. Please visit our Returns page for more information about Returns.
Is my product covered under your warranty policy?
If you experience a manufacturing defect, Smith Optics warrants your sunglasses, goggles, and helmets for the two years after your purchase. Smith Optics has sole discretion to determine what qualifies as a manufacturer's defect. Apparel and accessories, including hats and bags, are not covered under the two year warranty policy. Smith Optics will only authorize the warranty claim for products purchased from smithoptics.com. To start your warranty claim, please visit our Online Warranty Claim Form. At this time, the warranty evaluation process takes 1 - 2 weeks.
How do I submit a warranty claim?
To start your warranty claim, please visit our Online Warranty Claim Form.
How long does it take for my warranty claim to process?
To start your warranty claim, please visit our Online Warranty Claim Form. At this time, the warranty evaluation process takes 1 - 2 weeks.
What is the return policy?
Full price online orders are eligible to be returned within 30 days of your purchase date provided they are in new, unused condition, and the products have the original packaging.
Customized orders like prescription (Rx) products do not qualify for return or exchange. If there is a question or concern about the quality or accuracy of your prescription order, please contact customer service.
For more details, please reference our Returns policy.
What are product SKUs and UPC #s?
The product SKU & UPC numbers are unique identifiers assigned to each product, which represents the specific model, colorway & size. This is how Smith identifies each product and can be useful when you are filing a warranty claim.
How do I attach the integrated sunglass leash?
The integrated sunglass leash comes with all Guide's Choice and Highwater sunglasses. It is also compatible with the Challis, Colson, Captain's Choice, Transfer, and Transfer XL models. To install your leash, you need to remove the current temple pads. Push on the pads and pull out. Keep original temple pads for future use. Start at the outside of the temple arm, line up the pad in the same direction as the opening. Slide the leash pad into the tip of the temple first, then push the remaining pad into place. You can also take a look at the video tutorial available here.
How do I find out more about your lens technologies?
For more information about our lens technologies, please look at our Lens Guide here.
What is Chromapop?
Through our proprietary ChromaPop polarized lens technology, we help you see detail and color beyond standard capabilities. ChromaPop filters two specific wavelengths of light that cause color confusion. By doing this, the lens delivers higher definition, more natural color, and unmatched clarity to allow you to see more detail.
Can I purchase prescription eyewear?
At this time, Smith is unable to accept orders for prescription eyewear via our website.
Can I put lenses from another company or brand in Smith eyewear?
After you purchase the product, you may do as you wish with them. However, should you change the lenses to that from another company, the product warranty then becomes void.
What if the product I want is unavailable?
Please use the “Notify Me When Back in Stock” functionality on our PDPs, and if the product you are interested in comes back in stock, we will send you an email reminder.
What is polarization?
Polarization is like noise-canceling headphones for your eyes. Glare off of horizontal surfaces like snow, water, and asphalt, decreases depth perception, reduces visual acuity, and causes eye fatigue. We precisely align the polarized visual layer inside our lenses to filter out 99.9% of this 'visual static' for a finely tuned view of the action.
How do I change the lenses on my goggles?
If you have an I/O or interchangeable series goggle, follow the instructions included with the product or in this video guide.
If you have a full-frame goggle follow these Instructions:
1) Carefully remove the old lens by separating the frame from the lens.
2) Begin at the top and work around the perimeter of the frame.
3) When installing the new lens, start with the nose and work around the sides until you get to the top.
How do I choose the right lens for the light condition?
For the most part, ideal lens tint selection is a combination of personal preference and current lighting conditions. With ChromaPop technology, you can select a tint based on Visible Light Transmission (VLT) or how dark or light your lens preference is while maintaining visual performance.
What is Evolve frame material?
Evolve frames are composed of a bio-based material compound containing a minimum of 55% castor oil. Our Evolve material maintains the performance and durability of a 100% nylon frame. Why castor oil? Because of the material stability and because it does not affect the global food chain.
How do I learn more about Smith bike helmet technologies?
Please reference our Bike Helmet tech page here.
How do I learn more about Smith goggle technologies?
Please reference our Goggle tech page here.
How do I learn more about Smith sunglass technologies?
Please reference our Sunglass tech page here.
How do I learn more about Smith snow helmet technologies?
Please reference our Snow Helmet tech page here.